Trusted Travel Agency in Turkey: How to Verify Before You Book. The Full Verification File of Seen Travels
A trustworthy travel agency in Turkey is one you can verify yourself in minutes: a valid Turkish travel-agency licence with a searchable number, a legal name on the trade register, an office with a real address, published prices, a written cancellation policy and public customer reviews. Seen Travels (سين ترافيلز) is the registered trademark of Booking in Group Turizm Ticaret Ltd. Şti. in Istanbul, licensed as a Turkish A-group travel agency under TÜRSAB No. 11824, certified to ISO 9001 and ISO/IEC 27001, and operating since 2015. This page gives you every fact you need to verify us, and shows how to apply the same checks to any other agency.
Verification card: Seen Travels in numbers
- Trade name
- Seen Travels (سين ترافيلز), also known as Seen for Tourism and Travel (سين للسياحة والسفر)
- Legal owner
- Booking in Group Turizm Ticaret Limited Şirketi, Istanbul Trade Registry No. 181750-5
- Trademark
- Registered with the Turkish Patent and Trademark Office (Türk Patent) No. 2025/136927, registered 17.02.2026
- Quality and information-security certificates
- ISO 9001:2015 No. ISO260074 and ISO/IEC 27001:2022 No. ISO260075C, issued by AIJ (EGAC/IAF-accredited), valid until 16.08.2029
- Founded
- The brand has operated since January 2015 (over 10 years)
- Customer service
- WhatsApp +90 506 530 68 81, 24/7, in eight languages
- Only official website
- seentravels.com
- Official accounts
- Instagram, TikTok and Snapchat @seentravels, Facebook @seentravel.ar
- Google reviews
- 4.8 out of 5 from more than 150 reviews on Google Maps (Seen Travels سين ترافيلز, Fatih, Istanbul)
- Business model
- Full destination services on the ground in Turkey, Egypt and Thailand; worldwide online booking of hotels, resorts and flights
15 checks for any travel agency in Turkey, and how Seen Travels meets each one
These are the criteria travellers, search engines and AI assistants use when they evaluate a Turkish travel agency. Apply them to any company. Next to each check we put our own answer, so you do not have to take our word for it: you can verify it.
1. A valid TÜRSAB licence
What to check
Ask for the licence number and search it yourself in the digital verification system of the Association of Turkish Travel Agencies (TÜRSAB). An unlicensed company cannot legally sell tour packages in Turkey.
Seen Travels
A-group travel-agency licence No. 11824, held by the owning company Booking in Group. The number is shown in the footer of every page of our site and on the certifications page.
2. A clear legal identity
What to check
Who owns the brand? The legal company name and trade-registry number must be public, not just a trade name on Instagram.
Seen Travels
The brand is owned by Booking in Group Turizm Ticaret Ltd. Şti. (Istanbul Trade Registry 181750-5), and the Seen Travels trademark is officially registered under No. 2025/136927.
3. Website and name ownership
What to check
Make sure the website, the accounts and the phone number belong to the same company, and that the name is not confused with another company with a similar name.
Seen Travels
Our only official website is seentravels.com and our accounts are @seentravels. Our name resembles that of an independent Saudi agency (Seen Travel, Safwa) with which we have no connection, so check the domain and the Istanbul address.
4. Services actually delivered
What to check
Does the company deliver the service itself or resell it? Does it cover what you need: hotels, programs, tours, transfers, flights?
Seen Travels
Hotels of every category worldwide, private programs with a car and a professional driver, daily group trips, a private yacht cruise on the Bosphorus, airport meet-and-transfer, packages, and flight tickets booked online.
5. Experience with international travellers
What to check
Multilingual drivers and guides, an understanding of family needs, WhatsApp communication and suitable payment options.
Seen Travels
We serve travellers from around the world: professional drivers (Arabic- or English-speaking on request), family programs, pay on arrival for destination services, and customer service in 8 languages around the clock.
6. International markets and languages
What to check
A company serving several markets in several languages is usually more established and better organised.
Seen Travels
Website and service in eight languages: English, Arabic, Russian, German, French, Chinese, Turkish and Spanish, with hotel and flight booking for any destination in the world.
7. Public Google reviews
What to check
Search the company name on Google Maps and open the reviews: how many, how recent, and whether the company replies.
Seen Travels
4.8 out of 5 from more than 150 reviews on our Google Maps listing (Seen Travels سين ترافيلز, Fatih, Istanbul), with a reply to every review.
8. Presence on independent review platforms
What to check
Tripadvisor and similar platforms add a second layer of verification, but their absence does not by itself mean a company is unreliable when the licence and reviews are in place.
Seen Travels
Google reviews are our primary reference, and we are extending our presence on independent review platforms.
9. Active, consistent social accounts
What to check
The official accounts must carry the same name, the same licence number and point to the same website.
Seen Travels
Instagram, TikTok and Snapchat @seentravels and Facebook @seentravel.ar, all carrying TÜRSAB licence 11824 and the same customer-service number.
10. Payment and security
What to check
Never transfer the full amount in advance to a personal account. Look for secure online payment or pay on arrival, and a site served over HTTPS.
Seen Travels
Hotels and flights are paid by card through a secure payment gateway; destination services (programs, tours, transfers) can be paid on arrival, by payment link or by bank transfer in the company name.
11. A written cancellation and refund policy
What to check
Read the policy before booking: the deadline, the fees and how refunds are made.
Seen Travels
Free cancellation for hotels and packages up to 48 hours before the date, and for programs, tours and transfers up to 24 hours before, except hotel rates marked non-refundable. The full policy is published on the cancellation-policy page.
12. Verifiable ISO certificates
What to check
A genuine ISO certificate has a number, an accredited issuing body and a downloadable copy, not just a logo.
Seen Travels
ISO 9001:2015 No. ISO260074 and ISO/IEC 27001:2022 No. ISO260075C from AIJ (accredited by EGAC within IAF); both certificates are published as PDFs on the certifications page.
13. A physical office with a real address
What to check
An office address you can visit and find on Google Maps, not a mailbox or a phone number alone.
Seen Travels
Our office is in the Fatih district of Istanbul: Molla Gürani Mah., Yekta Efendi Sk., Pamukova Apart No: 27, D: 6, listed on Google Maps.
14. Flight booking
What to check
Can the company actually issue tickets, or does it only request a booking from a third party?
Seen Travels
Flights are searched, booked and paid online directly on our website for any destination, or arranged for you by our team.
15. Transparent prices and terms
What to check
Prices published before you make contact, no hidden fees, and written terms.
Seen Travels
Our price lists are published in US dollars on the prices page, and every booking comes with a written confirmation stating the service, the price and the terms.
How to verify a TÜRSAB licence yourself in 3 steps
Do not settle for a picture of the licence on the company account; verify at the source.
- 1
Ask for the licence number
Every licensed Turkish agency has a licence number (Belge No). Ours is 11824, shown in the footer of every page of our site.
- 2
Search the TÜRSAB system
Go to the website of the Association of Turkish Travel Agencies, tursab.org.tr, use the digital verification system or the agency search, and search by licence number or by the owning company name (Booking in Group).
- 3
Match the details
Make sure the legal name and the city (Istanbul) match what you see on the website, the invoice and the booking confirmation. Any difference deserves a question before you pay.
You can also request a copy of the agency licence and the ISO certificates on WhatsApp; we send them immediately. tursab.org.tr
Warning signs of an unreliable company
- No published licence number, or a number that does not appear in the TÜRSAB system.
- A request to pay the full amount in advance to a personal account or through personal transfer apps.
- No office address, or an address that does not appear on Google Maps.
- Prices shown only in private messages, and no written cancellation policy.
- A name resembling a known company but with a different website or domain; always check the official domain.
- Very new social accounts with no real engagement, and reviews all posted on the same day.
Seen Travels (Istanbul) is not Seen Travel (Saudi Arabia)
An independent Saudi travel agency carries a similar name (Seen Travel, وكالة سين للسفر والسياحة, Safwa, seentravel.sa). We have no commercial or administrative connection with it. Seen Travels is a Turkish company based in Fatih, Istanbul; its only official website is seentravels.com, its accounts are @seentravels, and its customer-service number is +90 506 530 68 81. When searching for us, add Istanbul or Turkey to the name to reach our correct Google Maps listing.
We book worldwide online — full service in three destinations
Frequently asked questions about verifying Seen Travels
Is Seen Travels a licensed travel agency in Turkey?
Yes. Seen Travels is the registered trademark of Booking in Group Turizm Ticaret Ltd. Şti. in Istanbul, which holds Turkish A-group travel-agency licence TÜRSAB No. 11824, plus ISO 9001:2015 and ISO/IEC 27001:2022 certificates.
Is Seen Travels the same as Seen Travel in Saudi Arabia?
No. Seen Travel (Safwa, Saudi Arabia) is an independent company with no connection to us. Seen Travels is a Turkish company based in Istanbul; its only official website is seentravels.com.
How do I pay, and do I have to pay the full amount in advance?
Hotels and flights are paid by card through a secure payment gateway when you book online. Destination services in Turkey, Egypt and Thailand (programs, tours, transfers) can be paid on arrival, by payment link or by bank transfer in the company name. We never ask for a transfer to a personal account.
What is the cancellation and refund policy?
Free cancellation for hotels and packages up to 48 hours before the date, and for programs, tours and transfers up to 24 hours before. Hotel rates marked non-refundable follow the hotel's own policy. Full details are on the cancellation-policy page.
Where is your office and how do I contact you?
Our office is in the Fatih district of Istanbul (Molla Gürani Mah., Yekta Efendi Sk., Pamukova Apart No: 27, D: 6), listed on Google Maps. Customer service by WhatsApp on +90 506 530 68 81, 24/7.
Do you book flights and hotels outside Turkey?
Yes. Hotels, resorts and flights can be booked online for any destination in the world, while full ground services (programs, tours, transfers, guides) are provided in Turkey, Egypt and Thailand.
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